Return Policy

  1. For possible return of goods, the customer may contact Instyle Newgem’s Customer Service
    Representative at, and shall provide the following information:
     Reason for the return of goods
     Quantity, item description, batch number or expiry date of the goods, if available
     Date of receipt of order, and Trust Receipt (TR) of goods for return
  2. Conditions for return:
    a) Products must be returned within:
     7 days from delivery, for products sold within Metro Manila
     14 days from delivery, for products sold outside Metro Manila
    b) The customer shall surrender the original receipt together with the unused item.
  3. Return of items shall be allowed in the following instances:
    a) Shipment was made without customer’s authorization or order
    b) Incorrect item was shipped
    c) Item does not match description
    d) Damaged and defective item was shipped
  4. Returns are subject to inspection and acceptance by Instyle Newgem Cosmetic Corporation,
    and the value of the product/s may not be off-set against outstanding invoices, if any, until a
    credit memo is issued. Instyle Newgem Cosmetic Corporation reserves the right to destroy the
    product and refuse credit if the product is returned without complying with the above
    procedures. This Return Policy is subject to revision at any time without notice, solely at Instyle
    Newgem Cosmetic Corporation’s discretion.
  5. Customers who shall return any item for any reason allowed under these terms and condition
    shall be given the option to:
    a) Obtain credit for future purchases with Instyle Newgem;
    b) Receive replacement product;
    c) Proportionate price reduction; or
    d) Cash reimbursement.
    Should the customer fail to advise or elect an option; the returned product shall be treated as
    credit for future purchases.

Admin Office

#24 Atty Pat Senador Street corner Lincoln Street San Francisco Del Monte Quezon City

Contact Numbers
(02) 83767982
(02) 83767983
(globe)+63 917 864 2437
(smart) +63 918 944 7512

Plant Address

Blk 10, Lot 9, Sterling Business Park Marilao Bulacan
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