Customer Care

Reason for Return:

Please take a moment to provide a clear and concise explanation of why you're returning the item. This information is crucial for our team to understand your concerns and make the necessary improvements.

Tips for a Valid Reason:

  • Be specific about the issue or dissatisfaction.
  • Include relevant details such as product defects, damages, or any discrepancies.
  • Help us understand your expectations and how the product fell short.

Return Products & Refund Example Process Flow

Upon approval, we will process a refund of 985 pesos back to your original payment method. Please be aware that a transaction fee of 10, 15, 20 pesos, or any other applicable amount, will be deducted from the total refund. Therefore, the net refund amount will be 985 pesos.

If your original purchase cost 1000 pesos, the deducted fee covers the associated transaction costs. We appreciate your understanding in this matter. Please note that the refund will be processed through your original payment method, specifically BDO or AUB, based on the available options. The refund will be sent to the same bank account information used for your original purchase.

"Example Process Flow for Returning Products Due to Receiving the Wrong Item"

  1. Initiate Return: Kindly reach out to our customer support to commence the return process. Alternatively, the company can arrange a phone call with you to initiate the return.
  2. Book Pickup: The company will arrange for a pickup to retrieve the item from your house or location. The associated costs will be covered by the company.
  3. Item Return: After we receive the returned item, our team will inspect it.
  4. Book for Replacement: Once the return is verified, you can book a replacement if the item is ready.
  5. Company Covers Booking Costs: Our company will cover the expenses related to booking.

Process for Returning and Exchanging the Same/Original Product:

Process for Returning and Exchanging the Same/Original Product:

  1. Verification (if approved by admin): The company will verify the return request based on the provided information, subject to approval by the admin.
  2. Contact from the Company (within 7 days): If the return is verified, our company will initiate contact with you within 7 days to discuss the details.
  3. Booking for Exchange: You will be guided to book the exchange. If the product is available and ready for dispatch, you will be required to pay for the booking. Our company will then contact you to arrange the pickup of the new product.

    Order Number

    Full Name

    Subject

    Email*

    Date of Purchase

    Product Photo (File Upload)

    Description

    Admin Office

    #24 Atty Pat Senador Street corner Lincoln Street San Francisco Del Monte Quezon City

    Contact Numbers
    (02) 83767982
    (02) 83767983
    (globe)+63 917 864 2437
    (smart) +63 918 944 7512

    Plant Address

    Blk 10, Lot 9, Sterling Business Park Marilao Bulacan
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